Translated title of the contribution | A Study of Relationship among Human Resource Management, Job Satisfaction, Service Recovery and Customer Satisfaction - The C-Airlines Customer Aircraft Maintenance Business as Empirical Case |
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Original language | Chinese (Traditional) |
Supervisors/Advisors |
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State | Published - 2004 |
Externally published | Yes |
人力資源管理、工作滿意度、服務補救與顧客滿意度之關聯性研究-以國內C航空公司顧客航機維修業務為例
張鶴齡
Research output: Types of Thesis › Master's thesis