應用ITIL及CMMI來建立並維持資訊服務流程改善

Chung-Yang Chen, Cheng-Min Ma, Li-Chi Feng

Research output: Contribution to journal › Journal Article › peer-review

Cite this

@article{90e257d119b94368b7f822eb6baf7369,

title = "應用ITIL及CMMI來建立並維持資訊服務流程改善",

keywords = "BPR, Business process reengineering, CMMI, ITIL, Institutionalization, 企業流程再造, 制度化",

author = "Chung-Yang Chen and Cheng-Min Ma and Li-Chi Feng",

year = "2010",

language = "繁體中文",

volume = "17",

pages = "71--105",

journal = "資訊管理學報",

issn = "1608-5752",

number = "3",

}

TY - JOUR

T1 - 應用ITIL及CMMI來建立並維持資訊服務流程改善

AU - Chen, Chung-Yang

AU - Ma, Cheng-Min

AU - Feng, Li-Chi

PY - 2010

Y1 - 2010

KW - BPR

KW - Business process reengineering

KW - CMMI

KW - ITIL

KW - Institutionalization

KW - 企業流程再造

KW - 制度化

M3 - 文章

SN - 1608-5752

VL - 17

SP - 71

EP - 105

JO - 資訊管理學報

JF - 資訊管理學報

IS - 3

ER -