病患對服務品質與滿意度之策略性研究--以某醫學中心為例

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@article{417d25cb04b5464ba51356053eefca06,

title = "病患對服務品質與滿意度之策略性研究--以某醫學中心為例",

keywords = "Customer satisfaction, Expectation gap, Measurement model, Performance, Strategic framework, 期望差距, 策略架構, 績效, 評量模式, 顧客滿意",

author = "伶娟吳 and Lai-Chu See and 松共黃",

year = "2004",

language = "繁體中文",

volume = "5",

pages = "101--109",

journal = "秀傳醫學雜誌",

issn = "1561-0497",

number = "3/4",

}

TY - JOUR

T1 - 病患對服務品質與滿意度之策略性研究--以某醫學中心為例

AU - 吳, 伶娟

AU - See, Lai-Chu

AU - 黃, 松共

PY - 2004

Y1 - 2004

KW - Customer satisfaction

KW - Expectation gap

KW - Measurement model

KW - Performance

KW - Strategic framework

KW - 期望差距

KW - 策略架構

KW - 績效

KW - 評量模式

KW - 顧客滿意

M3 - 文章

SN - 1561-0497

VL - 5

SP - 101

EP - 109

JO - 秀傳醫學雜誌

JF - 秀傳醫學雜誌

IS - 3/4

ER -