A case study for reducing client waiting time in a health evaluation center using design for six sigma

Long waiting times in health evaluations are an unnecessary waste of resources. This case study focuses on the Health Evaluation Center in the Chang Gung Medical Center in Taiwan and demonstrates an empirical application of reducing waiting time by using the Design for Six Sigma method. We redesigned the health evaluation process and proposed a method to develop a new capable system with radio frequency identification (RFID) technology. Client waiting time and total cycle time of the process were reduced by 56% and 40%, respectively.