A study of service innovation design in cultural and creative industry

Yu Yuan Ko*, Po Hsien Lin, Rungtai Lin

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

15 Scopus citations

Abstract

Service design is considered to be one of the pivotal components in cultural and creative design industries which has a significant impact on consumer perception of innovation. Despite service design's recognized importance, cultural and creative industries lack a systematic approach to it. Therefore, based on the "Taiwan experience", this paper proposes a service innovation design model and provides examples illustrating how to transfer cultural features into service design, and design these cultural features into modern products to reinforce their design value. Results presented herein create an interface for looking at the way service innovation design crosses over cultures, as well as illustrating the interwoven experience of service design and cultural creativity in the innovation design process.

Original languageEnglish
Title of host publicationInternationalization, Design and Global Development - Third International Conference, IDGD 2009, Held as Part of HCI International 2009, Proceedings
Pages376-385
Number of pages10
DOIs
StatePublished - 2009
Externally publishedYes
Event3rd International Conference on Internationalization, Design and Global Development, IDGD 2009. Held as Part of HCI International 2009 - San Diego, CA, United States
Duration: 19 07 200924 07 2009

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume5623 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

Conference3rd International Conference on Internationalization, Design and Global Development, IDGD 2009. Held as Part of HCI International 2009
Country/TerritoryUnited States
CitySan Diego, CA
Period19/07/0924/07/09

Keywords

  • Creative industries
  • Experiencing culture
  • Service innovation design

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