A survey website designed for the older people – a case study of happy life survey

Yimeng Xiao; Hsien Hui Tang

doi:10.1007/978-3-319-92141-9_34

A survey website designed for the older people – a case study of happy life survey

Yimeng Xiao, Hsien Hui Tang^*

^*Corresponding author for this work

National Taiwan University of Science and Technology

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Abstract

The aging problem in Greater China Region is becoming increasingly serious, and the main users of computers have expanded from the young to the elderly. However, most of the interface designs on the market are designed to fulfill the needs of young people, and there is very little research on senior user- friendly interface design especially for online survey. 「 Happy Life Survey」 is a responsive online survey website designed for the older people, being accessible via smartphones, tablets, and computers. The website design is created for a user-friendly experience for the older people and in consideration of commercial viability and technical feasibility. Through the case study, this paper studies and analyzes the operational characteristics and user experience of the senior-friendly online survey. The result of this study provided four major UX problems for older people including eyesight, hand gesture, cognition and memory, digital ability in terms of online survey operation. To resolve these issues, a new design of the system was created with three iterations. The system was tested and used in a public survey of about 36 thousand of older users. The result of this study contributes to the design of the senior-friendly online survey and increases the understanding of older user experience.

Original language	English
Title of host publication	Cross-Cultural Design. Methods, Tools, and Users - 10th International Conference, CCD 2018, Held as Part of HCI International 2018, Proceedings
Editors	Pei-Luen Patrick Rau
Publisher	Springer Verlag
Pages	436-448
Number of pages	13
ISBN (Print)	9783319921402
DOIs	https://doi.org/10.1007/978-3-319-92141-9_34
State	Published - 2018
Externally published	Yes
Event	10th International Conference on Cross-Cultural Design, CCD 2018 Held as Part of HCI International 2018 - Las Vegas, United States Duration: 15 07 2018 → 20 07 2018

Publication series

Name	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume	10911 LNCS
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	10th International Conference on Cross-Cultural Design, CCD 2018 Held as Part of HCI International 2018
Country/Territory	United States
City	Las Vegas
Period	15/07/18 → 20/07/18

Bibliographical note

Publisher Copyright:
© Springer International Publishing AG, part of Springer Nature 2018.

Keywords

Older people
Online survey
Survey design
User experience

Access to Document

10.1007/978-3-319-92141-9_34

Cite this

Xiao, Y., & Tang, H. H. (2018). A survey website designed for the older people – a case study of happy life survey. In P.-L. P. Rau (Ed.), Cross-Cultural Design. Methods, Tools, and Users - 10th International Conference, CCD 2018, Held as Part of HCI International 2018, Proceedings (pp. 436-448). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 10911 LNCS). Springer Verlag. https://doi.org/10.1007/978-3-319-92141-9_34

Xiao, Yimeng ; Tang, Hsien Hui. / A survey website designed for the older people – a case study of happy life survey. Cross-Cultural Design. Methods, Tools, and Users - 10th International Conference, CCD 2018, Held as Part of HCI International 2018, Proceedings. editor / Pei-Luen Patrick Rau. Springer Verlag, 2018. pp. 436-448 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).

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abstract = "The aging problem in Greater China Region is becoming increasingly serious, and the main users of computers have expanded from the young to the elderly. However, most of the interface designs on the market are designed to fulfill the needs of young people, and there is very little research on senior user- friendly interface design especially for online survey. 「 Happy Life Survey」 is a responsive online survey website designed for the older people, being accessible via smartphones, tablets, and computers. The website design is created for a user-friendly experience for the older people and in consideration of commercial viability and technical feasibility. Through the case study, this paper studies and analyzes the operational characteristics and user experience of the senior-friendly online survey. The result of this study provided four major UX problems for older people including eyesight, hand gesture, cognition and memory, digital ability in terms of online survey operation. To resolve these issues, a new design of the system was created with three iterations. The system was tested and used in a public survey of about 36 thousand of older users. The result of this study contributes to the design of the senior-friendly online survey and increases the understanding of older user experience.",

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Xiao, Y & Tang, HH 2018, A survey website designed for the older people – a case study of happy life survey. in P-LP Rau (ed.), Cross-Cultural Design. Methods, Tools, and Users - 10th International Conference, CCD 2018, Held as Part of HCI International 2018, Proceedings. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 10911 LNCS, Springer Verlag, pp. 436-448, 10th International Conference on Cross-Cultural Design, CCD 2018 Held as Part of HCI International 2018, Las Vegas, United States, 15/07/18. https://doi.org/10.1007/978-3-319-92141-9_34

A survey website designed for the older people – a case study of happy life survey. / Xiao, Yimeng; Tang, Hsien Hui.
Cross-Cultural Design. Methods, Tools, and Users - 10th International Conference, CCD 2018, Held as Part of HCI International 2018, Proceedings. ed. / Pei-Luen Patrick Rau. Springer Verlag, 2018. p. 436-448 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 10911 LNCS).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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PY - 2018

Y1 - 2018

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Xiao Y, Tang HH. A survey website designed for the older people – a case study of happy life survey. In Rau PLP, editor, Cross-Cultural Design. Methods, Tools, and Users - 10th International Conference, CCD 2018, Held as Part of HCI International 2018, Proceedings. Springer Verlag. 2018. p. 436-448. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). doi: 10.1007/978-3-319-92141-9_34

A survey website designed for the older people – a case study of happy life survey

Abstract

Publication series

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Bibliographical note

Keywords

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