CQ at work and the impact of intercultural training: Anempirical test among foreign laborers

Angela Shin Yih Chen*

*Corresponding author for this work

Research output: Contribution to journalJournal Article peer-review

30 Scopus citations

Abstract

This study was an examination into the relationships among cultural intelligence (CQ),cross-cultural adjustment, perceived effectiveness of intercultural training, and job involve-ment. The data were obtained from foreign laborers from the Philippine Islands who wereworking in Taiwan. Paper-based questionnaires (n = 600) were distributed with 393 validreturns in two months for a return rate of 65.5%. The results of hierarchical regressionanalyses indicated that CQ is a significant predictor for job involvement. For the media-tion effect, one dimension of the cross-cultural adjustment-work adjustment mediated theCQ-job involvement relationship. Furthermore, intercultural training enhanced the posi-tive relationship of CQ and work adjustment. The present study demonstrated that CQ iscritical for the success of intercultural effectiveness during an international assignment.Moreover, it is essential to provide continuing cross-cultural training in order to assist for-eign laborers in adjusting to the local culture and thus becoming more highly involved intheir work. Herein, the implications, limitations, and recommendations are discussed.

Original languageEnglish
Pages (from-to)101-112
Number of pages12
JournalInternational Journal of Intercultural Relations
Volume47
DOIs
StatePublished - 2015
Externally publishedYes

Bibliographical note

Publisher Copyright:
© 2015 Elsevier Ltd. All rights reserved.

Keywords

  • Cross-cultural adjustment
  • Cultural intelligence
  • Intercultural training
  • Job involvement

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