Expansion of Design Thinking Method: A Case Study of a Senior-Friendly Online Survey System

Danyang Wang; Hsien Hui Tang

doi:10.1007/978-3-030-78108-8_8

Expansion of Design Thinking Method: A Case Study of a Senior-Friendly Online Survey System

Danyang Wang
, Hsien Hui Tang^*

^*Corresponding author for this work

National Taiwan University of Science and Technology

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

1 Scopus citations

Abstract

Facing with the aging society, more and more companies are moving their customer segments of their products and services to the elderly users, exploring their needs and pain points. The online survey is useful but relatively complex for elderly users. So, what challenges will the designers face for a senior-friendly system, and how to deal with them? This research uses the LELEHO online survey system as an example to discuss how the design thinking methods can deal with the challenges from the complex senior-friendly design in reality. The result summarized the challenges faced by designers who design for the elderly user group, and proposed strategies for the senior-friendly design based on case experience, simultaneously showed how to properly deal with it through design thinking methods. In addition, the enlightenment of this research is that when facing practical problems, design thinking should pay attention to the principle of pragmatic innovation. It is necessary to improve the design details according to the situation and cooperate with practical design methods to truly complete each level of design purpose.

Original language	English
Title of host publication	Human Aspects of IT for the Aged Population. Technology Design and Acceptance - 7th International Conference, ITAP 2021, Held as Part of the 23rd HCI International Conference, HCII 2021, Proceedings
Editors	Qin Gao, Jia Zhou
Publisher	Springer Science and Business Media Deutschland GmbH
Pages	100-113
Number of pages	14
ISBN (Print)	9783030781071
DOIs	https://doi.org/10.1007/978-3-030-78108-8_8
State	Published - 2021
Externally published	Yes
Event	7th International Conference on Human Aspects of IT for the Aged Population, ITAP 2021, held as part of the 23rd International Conference, HCI International 2021 - Virtual, Online Duration: 24 07 2021 → 29 07 2021

Publication series

Name	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume	12786 LNCS
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	7th International Conference on Human Aspects of IT for the Aged Population, ITAP 2021, held as part of the 23rd International Conference, HCI International 2021
City	Virtual, Online
Period	24/07/21 → 29/07/21

Bibliographical note

Publisher Copyright:
© 2021, Springer Nature Switzerland AG.

Keywords

Case study
Design thinking
Online survey
Senior-friendly design

Access to Document

10.1007/978-3-030-78108-8_8

Cite this

Wang, D., & Tang, H. H. (2021). Expansion of Design Thinking Method: A Case Study of a Senior-Friendly Online Survey System. In Q. Gao, & J. Zhou (Eds.), Human Aspects of IT for the Aged Population. Technology Design and Acceptance - 7th International Conference, ITAP 2021, Held as Part of the 23rd HCI International Conference, HCII 2021, Proceedings (pp. 100-113). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 12786 LNCS). Springer Science and Business Media Deutschland GmbH. https://doi.org/10.1007/978-3-030-78108-8_8

Wang, Danyang ; Tang, Hsien Hui. / Expansion of Design Thinking Method : A Case Study of a Senior-Friendly Online Survey System. Human Aspects of IT for the Aged Population. Technology Design and Acceptance - 7th International Conference, ITAP 2021, Held as Part of the 23rd HCI International Conference, HCII 2021, Proceedings. editor / Qin Gao ; Jia Zhou. Springer Science and Business Media Deutschland GmbH, 2021. pp. 100-113 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).

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abstract = "Facing with the aging society, more and more companies are moving their customer segments of their products and services to the elderly users, exploring their needs and pain points. The online survey is useful but relatively complex for elderly users. So, what challenges will the designers face for a senior-friendly system, and how to deal with them? This research uses the LELEHO online survey system as an example to discuss how the design thinking methods can deal with the challenges from the complex senior-friendly design in reality. The result summarized the challenges faced by designers who design for the elderly user group, and proposed strategies for the senior-friendly design based on case experience, simultaneously showed how to properly deal with it through design thinking methods. In addition, the enlightenment of this research is that when facing practical problems, design thinking should pay attention to the principle of pragmatic innovation. It is necessary to improve the design details according to the situation and cooperate with practical design methods to truly complete each level of design purpose.",

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Wang, D & Tang, HH 2021, Expansion of Design Thinking Method: A Case Study of a Senior-Friendly Online Survey System. in Q Gao & J Zhou (eds), Human Aspects of IT for the Aged Population. Technology Design and Acceptance - 7th International Conference, ITAP 2021, Held as Part of the 23rd HCI International Conference, HCII 2021, Proceedings. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 12786 LNCS, Springer Science and Business Media Deutschland GmbH, pp. 100-113, 7th International Conference on Human Aspects of IT for the Aged Population, ITAP 2021, held as part of the 23rd International Conference, HCI International 2021, Virtual, Online, 24/07/21. https://doi.org/10.1007/978-3-030-78108-8_8

Expansion of Design Thinking Method: A Case Study of a Senior-Friendly Online Survey System. / Wang, Danyang; Tang, Hsien Hui.
Human Aspects of IT for the Aged Population. Technology Design and Acceptance - 7th International Conference, ITAP 2021, Held as Part of the 23rd HCI International Conference, HCII 2021, Proceedings. ed. / Qin Gao; Jia Zhou. Springer Science and Business Media Deutschland GmbH, 2021. p. 100-113 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 12786 LNCS).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - Expansion of Design Thinking Method

T2 - 7th International Conference on Human Aspects of IT for the Aged Population, ITAP 2021, held as part of the 23rd International Conference, HCI International 2021

AU - Wang, Danyang

AU - Tang, Hsien Hui

PY - 2021

Y1 - 2021

N2 - Facing with the aging society, more and more companies are moving their customer segments of their products and services to the elderly users, exploring their needs and pain points. The online survey is useful but relatively complex for elderly users. So, what challenges will the designers face for a senior-friendly system, and how to deal with them? This research uses the LELEHO online survey system as an example to discuss how the design thinking methods can deal with the challenges from the complex senior-friendly design in reality. The result summarized the challenges faced by designers who design for the elderly user group, and proposed strategies for the senior-friendly design based on case experience, simultaneously showed how to properly deal with it through design thinking methods. In addition, the enlightenment of this research is that when facing practical problems, design thinking should pay attention to the principle of pragmatic innovation. It is necessary to improve the design details according to the situation and cooperate with practical design methods to truly complete each level of design purpose.

AB - Facing with the aging society, more and more companies are moving their customer segments of their products and services to the elderly users, exploring their needs and pain points. The online survey is useful but relatively complex for elderly users. So, what challenges will the designers face for a senior-friendly system, and how to deal with them? This research uses the LELEHO online survey system as an example to discuss how the design thinking methods can deal with the challenges from the complex senior-friendly design in reality. The result summarized the challenges faced by designers who design for the elderly user group, and proposed strategies for the senior-friendly design based on case experience, simultaneously showed how to properly deal with it through design thinking methods. In addition, the enlightenment of this research is that when facing practical problems, design thinking should pay attention to the principle of pragmatic innovation. It is necessary to improve the design details according to the situation and cooperate with practical design methods to truly complete each level of design purpose.

KW - Case study

KW - Design thinking

KW - Online survey

KW - Senior-friendly design

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DO - 10.1007/978-3-030-78108-8_8

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AN - SCOPUS:85112166448

SN - 9783030781071

T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

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EP - 113

BT - Human Aspects of IT for the Aged Population. Technology Design and Acceptance - 7th International Conference, ITAP 2021, Held as Part of the 23rd HCI International Conference, HCII 2021, Proceedings

A2 - Gao, Qin

A2 - Zhou, Jia

PB - Springer Science and Business Media Deutschland GmbH

Y2 - 24 July 2021 through 29 July 2021

ER -

Wang D, Tang HH. Expansion of Design Thinking Method: A Case Study of a Senior-Friendly Online Survey System. In Gao Q, Zhou J, editors, Human Aspects of IT for the Aged Population. Technology Design and Acceptance - 7th International Conference, ITAP 2021, Held as Part of the 23rd HCI International Conference, HCII 2021, Proceedings. Springer Science and Business Media Deutschland GmbH. 2021. p. 100-113. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). doi: 10.1007/978-3-030-78108-8_8

Expansion of Design Thinking Method: A Case Study of a Senior-Friendly Online Survey System

Abstract

Publication series

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Bibliographical note

Keywords

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