Exploratory Research on Integrated Web-Based Knowledge Management in a Customer Contact

Sandra S. Liu; Xueming Luo

doi:10.1007/978-3-319-11848-2_25

Exploratory Research on Integrated Web-Based Knowledge Management in a Customer Contact

Sandra S. Liu
, Xueming Luo

Purdue University
State University of New York System

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

1 Scopus citations

Abstract

In the Internet era, organizations are compelled to transform themselves because of technological advancement and changing business models. Concomitantly, there has been growing interest in treating knowledge as a significant organizational resource for attaining sustainable competitive advantage (Argote and Ingram 2000; Grant 1996; Rulke et al. 2000; Teece et al. 1997). The research intends to investigate how integrated web-based knowledge management (IKM) strategy affects the company’s customer contact activities.

Original language	English
Title of host publication	Developments in Marketing Science
Subtitle of host publication	Proceedings of the Academy of Marketing Science
Publisher	Springer Nature
Pages	89
Number of pages	1
DOIs	https://doi.org/10.1007/978-3-319-11848-2_25
State	Published - 2015
Externally published	Yes

Publication series

Name	Developments in Marketing Science: Proceedings of the Academy of Marketing Science
ISSN (Print)	2363-6165
ISSN (Electronic)	2363-6173

Bibliographical note

Publisher Copyright:
© 2015, Academy of Marketing Science.

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 9 Industry, Innovation, and Infrastructure

Keywords

Contact Behavior
Dynamic Capability
Exploratory Research
Organizational Capability
Strategic Management

Access to Document

10.1007/978-3-319-11848-2_25

Cite this

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title = "Exploratory Research on Integrated Web-Based Knowledge Management in a Customer Contact",

abstract = "In the Internet era, organizations are compelled to transform themselves because of technological advancement and changing business models. Concomitantly, there has been growing interest in treating knowledge as a significant organizational resource for attaining sustainable competitive advantage (Argote and Ingram 2000; Grant 1996; Rulke et al. 2000; Teece et al. 1997). The research intends to investigate how integrated web-based knowledge management (IKM) strategy affects the company{\textquoteright}s customer contact activities.",

keywords = "Contact Behavior, Dynamic Capability, Exploratory Research, Organizational Capability, Strategic Management",

author = "Liu, \{Sandra S.\} and Xueming Luo",

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year = "2015",

doi = "10.1007/978-3-319-11848-2\_25",

language = "英语",

series = "Developments in Marketing Science: Proceedings of the Academy of Marketing Science",

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Exploratory Research on Integrated Web-Based Knowledge Management in a Customer Contact. / Liu, Sandra S.; Luo, Xueming.
Developments in Marketing Science: Proceedings of the Academy of Marketing Science. Springer Nature, 2015. p. 89 (Developments in Marketing Science: Proceedings of the Academy of Marketing Science).

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

TY - CHAP

T1 - Exploratory Research on Integrated Web-Based Knowledge Management in a Customer Contact

AU - Liu, Sandra S.

AU - Luo, Xueming

PY - 2015

Y1 - 2015

N2 - In the Internet era, organizations are compelled to transform themselves because of technological advancement and changing business models. Concomitantly, there has been growing interest in treating knowledge as a significant organizational resource for attaining sustainable competitive advantage (Argote and Ingram 2000; Grant 1996; Rulke et al. 2000; Teece et al. 1997). The research intends to investigate how integrated web-based knowledge management (IKM) strategy affects the company’s customer contact activities.

AB - In the Internet era, organizations are compelled to transform themselves because of technological advancement and changing business models. Concomitantly, there has been growing interest in treating knowledge as a significant organizational resource for attaining sustainable competitive advantage (Argote and Ingram 2000; Grant 1996; Rulke et al. 2000; Teece et al. 1997). The research intends to investigate how integrated web-based knowledge management (IKM) strategy affects the company’s customer contact activities.

KW - Contact Behavior

KW - Dynamic Capability

KW - Exploratory Research

KW - Organizational Capability

KW - Strategic Management

UR - https://www.scopus.com/pages/publications/85095942729

U2 - 10.1007/978-3-319-11848-2_25

DO - 10.1007/978-3-319-11848-2_25

M3 - 章节

AN - SCOPUS:85095942729

T3 - Developments in Marketing Science: Proceedings of the Academy of Marketing Science

SP - 89

BT - Developments in Marketing Science

PB - Springer Nature

ER -

Exploratory Research on Integrated Web-Based Knowledge Management in a Customer Contact

Abstract

Publication series

Bibliographical note

UN SDGs

Keywords

Access to Document

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Cite this