Impact of workplace frustration on online gamer loyalty

Gen Yih Liao, Thi Tuan Linh Pham, Tzu Ling Huang, T. C.E. Cheng, Ching I. Teng*

*Corresponding author for this work

Research output: Contribution to journalJournal Article peer-review

3 Scopus citations


Purpose: Online games are prevalent internet applications and are known for satisfying the various needs of users. Nonetheless, little is known about whether online games could be a resort for users encountering workplace frustration. Explaining how workplace frustration and users' need satisfaction affect loyalty of online gamers, this study aims to formulate hypotheses and develop a framework based on the self-determination theory (SDT). Design/methodology/approach: The authors use an online survey to collect 848 responses and use structural equation modelling to test the hypotheses. Findings: The authors find that workplace frustration, autonomy need satisfaction and competence need satisfaction are positively related to online gamer loyalty. Moreover, workplace frustration enhances the link between competence need satisfaction and online gamer loyalty. Originality/value: The authors are the first to use SDT to identify the three antecedents and the moderator of online gamer loyalty. Our findings offer a key message that game providers could design effective means to retain their gamers by understanding their gamers' workplace frustration and informing them that playing games could alleviate the associated negative feelings.

Original languageEnglish
Pages (from-to)1008-1025
Number of pages18
JournalIndustrial Management and Data Systems
Issue number5
StatePublished - 2021

Bibliographical note

Publisher Copyright:
© 2021, Emerald Publishing Limited.


  • Frustration
  • Loyalty
  • Online game
  • Structural equation modelling
  • Survey
  • Workplace


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