Abstract
Evaluating subcontractor competence in ISO/IEC 17025 standard is usually based on the readiness of equipment and manpower (RoEM) of laboratory involved in production activities. However, the risk of failure factors including the process of receiving samples, testing process and reporting test results to the customer have to be included. In this study, we present an integrating quality function deployment and failure mode and effect analysis in subcontractor selection for ISO/IEC 17025 standard. The ranking of all subcontractors is based on the different weights of the RoEM and the risk priority number. A case study with three scenarios is used to illustrate the applicability of the proposed method.
| Original language | English |
|---|---|
| Pages (from-to) | 697-716 |
| Number of pages | 20 |
| Journal | Total Quality Management and Business Excellence |
| Volume | 31 |
| Issue number | 7-8 |
| DOIs | |
| State | Published - 18 05 2020 |
| Externally published | Yes |
Bibliographical note
Publisher Copyright:© 2018, © 2018 Informa UK Limited, trading as Taylor & Francis Group.
Keywords
- ISO/IEC 17025
- failure mode and effect analysis
- quality function deployment
- risk priority number