Integrating Service QFD and TRIZ for a Lucky Draw System Design: The Case Study

Fang Mei Tseng; Ju Yin Weng; Nien Chu Wu; Yu Ying Huang; Ying Chih Lu; Chi Neng Liu; Yi Chang Wang; Ya Ting Huang

doi:10.1109/SC2.2017.36

Integrating Service QFD and TRIZ for a Lucky Draw System Design: The Case Study

Fang Mei Tseng, Ju Yin Weng, Nien Chu Wu, Yu Ying Huang, Ying Chih Lu, Chi Neng Liu, Yi Chang Wang, Ya Ting Huang

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

3 Scopus citations

Abstract

This study combined service QFD (Quality Foundation Deployment) method and the TRIZ (Theory of Inventive Problem Solving) and to resign the lucky draw service system from web version to mobile version. We develop and demonstrate a structural framework to modify the service design process in three different problem solving phases. The case study also purposes the new application of QR code technology, which let the mobile version of the lucky draw system is more effective and has more competitive advantage after practical launching.

Original language	English
Title of host publication	Proceedings - 2017 IEEE 7th International Symposium on Cloud and Service Computing, SC2 2017
Publisher	Institute of Electrical and Electronics Engineers Inc.
Pages	189-193
Number of pages	5
ISBN (Electronic)	9780769563282
DOIs	https://doi.org/10.1109/SC2.2017.36
State	Published - 02 07 2017
Externally published	Yes
Event	7th IEEE International Symposium on Cloud and Service Computing, SC2 2017 - Kanazawa, Japan Duration: 22 11 2017 → 25 11 2017

Publication series

Name	Proceedings - 2017 IEEE 7th International Symposium on Cloud and Service Computing, SC2 2017
Volume	2018-January

Conference

Conference	7th IEEE International Symposium on Cloud and Service Computing, SC2 2017
Country/Territory	Japan
City	Kanazawa
Period	22/11/17 → 25/11/17

Bibliographical note

Publisher Copyright:
© 2017 IEEE.

Keywords

QFD
Service design
TRIZ

Access to Document

10.1109/SC2.2017.36

Cite this

Tseng, F. M., Weng, J. Y., Wu, N. C., Huang, Y. Y., Lu, Y. C., Liu, C. N., Wang, Y. C., & Huang, Y. T. (2017). Integrating Service QFD and TRIZ for a Lucky Draw System Design: The Case Study. In Proceedings - 2017 IEEE 7th International Symposium on Cloud and Service Computing, SC2 2017 (pp. 189-193). (Proceedings - 2017 IEEE 7th International Symposium on Cloud and Service Computing, SC2 2017; Vol. 2018-January). Institute of Electrical and Electronics Engineers Inc.. https://doi.org/10.1109/SC2.2017.36

Tseng, Fang Mei ; Weng, Ju Yin ; Wu, Nien Chu et al. / Integrating Service QFD and TRIZ for a Lucky Draw System Design : The Case Study. Proceedings - 2017 IEEE 7th International Symposium on Cloud and Service Computing, SC2 2017. Institute of Electrical and Electronics Engineers Inc., 2017. pp. 189-193 (Proceedings - 2017 IEEE 7th International Symposium on Cloud and Service Computing, SC2 2017).

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title = "Integrating Service QFD and TRIZ for a Lucky Draw System Design: The Case Study",

abstract = "This study combined service QFD (Quality Foundation Deployment) method and the TRIZ (Theory of Inventive Problem Solving) and to resign the lucky draw service system from web version to mobile version. We develop and demonstrate a structural framework to modify the service design process in three different problem solving phases. The case study also purposes the new application of QR code technology, which let the mobile version of the lucky draw system is more effective and has more competitive advantage after practical launching.",

keywords = "QFD, Service design, TRIZ",

author = "Tseng, {Fang Mei} and Weng, {Ju Yin} and Wu, {Nien Chu} and Huang, {Yu Ying} and Lu, {Ying Chih} and Liu, {Chi Neng} and Wang, {Yi Chang} and Huang, {Ya Ting}",

note = "Publisher Copyright: {\textcopyright} 2017 IEEE.; 7th IEEE International Symposium on Cloud and Service Computing, SC2 2017 ; Conference date: 22-11-2017 Through 25-11-2017",

year = "2017",

month = jul,

day = "2",

doi = "10.1109/SC2.2017.36",

language = "英语",

series = "Proceedings - 2017 IEEE 7th International Symposium on Cloud and Service Computing, SC2 2017",

publisher = "Institute of Electrical and Electronics Engineers Inc.",

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booktitle = "Proceedings - 2017 IEEE 7th International Symposium on Cloud and Service Computing, SC2 2017",

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Tseng, FM, Weng, JY, Wu, NC, Huang, YY, Lu, YC, Liu, CN, Wang, YC & Huang, YT 2017, Integrating Service QFD and TRIZ for a Lucky Draw System Design: The Case Study. in Proceedings - 2017 IEEE 7th International Symposium on Cloud and Service Computing, SC2 2017. Proceedings - 2017 IEEE 7th International Symposium on Cloud and Service Computing, SC2 2017, vol. 2018-January, Institute of Electrical and Electronics Engineers Inc., pp. 189-193, 7th IEEE International Symposium on Cloud and Service Computing, SC2 2017, Kanazawa, Japan, 22/11/17. https://doi.org/10.1109/SC2.2017.36

Integrating Service QFD and TRIZ for a Lucky Draw System Design: The Case Study. / Tseng, Fang Mei; Weng, Ju Yin; Wu, Nien Chu et al.
Proceedings - 2017 IEEE 7th International Symposium on Cloud and Service Computing, SC2 2017. Institute of Electrical and Electronics Engineers Inc., 2017. p. 189-193 (Proceedings - 2017 IEEE 7th International Symposium on Cloud and Service Computing, SC2 2017; Vol. 2018-January).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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AU - Liu, Chi Neng

AU - Wang, Yi Chang

AU - Huang, Ya Ting

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AB - This study combined service QFD (Quality Foundation Deployment) method and the TRIZ (Theory of Inventive Problem Solving) and to resign the lucky draw service system from web version to mobile version. We develop and demonstrate a structural framework to modify the service design process in three different problem solving phases. The case study also purposes the new application of QR code technology, which let the mobile version of the lucky draw system is more effective and has more competitive advantage after practical launching.

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KW - TRIZ

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Tseng FM, Weng JY, Wu NC, Huang YY, Lu YC, Liu CN et al. Integrating Service QFD and TRIZ for a Lucky Draw System Design: The Case Study. In Proceedings - 2017 IEEE 7th International Symposium on Cloud and Service Computing, SC2 2017. Institute of Electrical and Electronics Engineers Inc. 2017. p. 189-193. (Proceedings - 2017 IEEE 7th International Symposium on Cloud and Service Computing, SC2 2017). doi: 10.1109/SC2.2017.36

Integrating Service QFD and TRIZ for a Lucky Draw System Design: The Case Study

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Keywords

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