| Translated title of the contribution | 透過文獻回顧探討如何管理社群媒體上之顧客負面口碑 |
|---|---|
| Original language | American English |
| Supervisors/Advisors |
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| State | Published - 2021 |
| Externally published | Yes |
Managing Customer Negative Word of Mouth on Social Media: A Literature Review
Esther Nazziwa
Research output: Types of Thesis › Master's thesis