Service configuration item: Interaction- based service description framework

Yung Hsiu Lin; Rong Rong Chen; Sophie Huey Ming Guo; Her Kun Chang

Service configuration item: Interaction- based service description framework

Yung Hsiu Lin, Rong Rong Chen, Sophie Huey Ming Guo, Her Kun Chang^*

^*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Abstract

Service is a kind of business process that contains ordered activities in which service providers and requesters interact with each other in a social or technical manner. Explicit describing service is essential as the labeling of physical product in that services can be discovered, composited, and managed. This study defines Service Configuration Item as an interaction-based service description framework to support service designers and managers on managing and analyzing service processes. The framework explicitly describes human-to-human, human-to-machine, and machine-to-machine interactions among service participants. A healthcare service is used as the example to explain how the framework can be used to describe a service-oriented business process.

Original language	English
Title of host publication	Proc. of the IADIS Int. Conf. Collaborative Technologies 2010,CT, IADIS Int. Conf. Web Based Communities 2010, Part of the MCCSIS 2010
Pages	173-177
Number of pages	5
State	Published - 2010
Externally published	Yes
Event	IADIS Int. Conf. Collaborative Technologies 2010,CT, IADIS Int. Conf. Web Based Communities 2010,WBC, Part of the MCCSIS 2010 - Freiburg, Germany Duration: 26 07 2010 → 31 07 2010

Publication series

Name	Proc. of the IADIS Int. Conf. Collaborative Technologies 2010, Proc. of the IADIS Int. Conf. Web Based Communities 2010, Part of the MCCSIS 2010

Conference

Conference	IADIS Int. Conf. Collaborative Technologies 2010,CT, IADIS Int. Conf. Web Based Communities 2010,WBC, Part of the MCCSIS 2010
Country/Territory	Germany
City	Freiburg
Period	26/07/10 → 31/07/10

Keywords

Healthcare
Human computer interface
Service configuration item
Service management

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Cite this

Lin, Y. H., Chen, R. R., Guo, S. H. M., & Chang, H. K. (2010). Service configuration item: Interaction- based service description framework. In Proc. of the IADIS Int. Conf. Collaborative Technologies 2010,CT, IADIS Int. Conf. Web Based Communities 2010, Part of the MCCSIS 2010 (pp. 173-177). (Proc. of the IADIS Int. Conf. Collaborative Technologies 2010, Proc. of the IADIS Int. Conf. Web Based Communities 2010, Part of the MCCSIS 2010).

Lin, Yung Hsiu ; Chen, Rong Rong ; Guo, Sophie Huey Ming et al. / Service configuration item : Interaction- based service description framework. Proc. of the IADIS Int. Conf. Collaborative Technologies 2010,CT, IADIS Int. Conf. Web Based Communities 2010, Part of the MCCSIS 2010. 2010. pp. 173-177 (Proc. of the IADIS Int. Conf. Collaborative Technologies 2010, Proc. of the IADIS Int. Conf. Web Based Communities 2010, Part of the MCCSIS 2010).

@inproceedings{fc707ed898a84d83a2c0657f5fc2f4d1,

title = "Service configuration item: Interaction- based service description framework",

abstract = "Service is a kind of business process that contains ordered activities in which service providers and requesters interact with each other in a social or technical manner. Explicit describing service is essential as the labeling of physical product in that services can be discovered, composited, and managed. This study defines Service Configuration Item as an interaction-based service description framework to support service designers and managers on managing and analyzing service processes. The framework explicitly describes human-to-human, human-to-machine, and machine-to-machine interactions among service participants. A healthcare service is used as the example to explain how the framework can be used to describe a service-oriented business process.",

keywords = "Healthcare, Human computer interface, Service configuration item, Service management",

author = "Lin, {Yung Hsiu} and Chen, {Rong Rong} and Guo, {Sophie Huey Ming} and Chang, {Her Kun}",

year = "2010",

language = "英语",

isbn = "9789728939212",

series = "Proc. of the IADIS Int. Conf. Collaborative Technologies 2010, Proc. of the IADIS Int. Conf. Web Based Communities 2010, Part of the MCCSIS 2010",

pages = "173--177",

booktitle = "Proc. of the IADIS Int. Conf. Collaborative Technologies 2010,CT, IADIS Int. Conf. Web Based Communities 2010, Part of the MCCSIS 2010",

note = "IADIS Int. Conf. Collaborative Technologies 2010,CT, IADIS Int. Conf. Web Based Communities 2010,WBC, Part of the MCCSIS 2010 ; Conference date: 26-07-2010 Through 31-07-2010",

}

Lin, YH, Chen, RR, Guo, SHM & Chang, HK 2010, Service configuration item: Interaction- based service description framework. in Proc. of the IADIS Int. Conf. Collaborative Technologies 2010,CT, IADIS Int. Conf. Web Based Communities 2010, Part of the MCCSIS 2010. Proc. of the IADIS Int. Conf. Collaborative Technologies 2010, Proc. of the IADIS Int. Conf. Web Based Communities 2010, Part of the MCCSIS 2010, pp. 173-177, IADIS Int. Conf. Collaborative Technologies 2010,CT, IADIS Int. Conf. Web Based Communities 2010,WBC, Part of the MCCSIS 2010, Freiburg, Germany, 26/07/10.

Service configuration item: Interaction- based service description framework. / Lin, Yung Hsiu; Chen, Rong Rong; Guo, Sophie Huey Ming et al.
Proc. of the IADIS Int. Conf. Collaborative Technologies 2010,CT, IADIS Int. Conf. Web Based Communities 2010, Part of the MCCSIS 2010. 2010. p. 173-177 (Proc. of the IADIS Int. Conf. Collaborative Technologies 2010, Proc. of the IADIS Int. Conf. Web Based Communities 2010, Part of the MCCSIS 2010).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - Service configuration item

T2 - IADIS Int. Conf. Collaborative Technologies 2010,CT, IADIS Int. Conf. Web Based Communities 2010,WBC, Part of the MCCSIS 2010

AU - Lin, Yung Hsiu

AU - Chen, Rong Rong

AU - Guo, Sophie Huey Ming

AU - Chang, Her Kun

PY - 2010

Y1 - 2010

N2 - Service is a kind of business process that contains ordered activities in which service providers and requesters interact with each other in a social or technical manner. Explicit describing service is essential as the labeling of physical product in that services can be discovered, composited, and managed. This study defines Service Configuration Item as an interaction-based service description framework to support service designers and managers on managing and analyzing service processes. The framework explicitly describes human-to-human, human-to-machine, and machine-to-machine interactions among service participants. A healthcare service is used as the example to explain how the framework can be used to describe a service-oriented business process.

AB - Service is a kind of business process that contains ordered activities in which service providers and requesters interact with each other in a social or technical manner. Explicit describing service is essential as the labeling of physical product in that services can be discovered, composited, and managed. This study defines Service Configuration Item as an interaction-based service description framework to support service designers and managers on managing and analyzing service processes. The framework explicitly describes human-to-human, human-to-machine, and machine-to-machine interactions among service participants. A healthcare service is used as the example to explain how the framework can be used to describe a service-oriented business process.

KW - Healthcare

KW - Human computer interface

KW - Service configuration item

KW - Service management

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M3 - 会议稿件

AN - SCOPUS:79955165274

SN - 9789728939212

T3 - Proc. of the IADIS Int. Conf. Collaborative Technologies 2010, Proc. of the IADIS Int. Conf. Web Based Communities 2010, Part of the MCCSIS 2010

SP - 173

EP - 177

BT - Proc. of the IADIS Int. Conf. Collaborative Technologies 2010,CT, IADIS Int. Conf. Web Based Communities 2010, Part of the MCCSIS 2010

Y2 - 26 July 2010 through 31 July 2010

ER -

Lin YH, Chen RR, Guo SHM, Chang HK. Service configuration item: Interaction- based service description framework. In Proc. of the IADIS Int. Conf. Collaborative Technologies 2010,CT, IADIS Int. Conf. Web Based Communities 2010, Part of the MCCSIS 2010. 2010. p. 173-177. (Proc. of the IADIS Int. Conf. Collaborative Technologies 2010, Proc. of the IADIS Int. Conf. Web Based Communities 2010, Part of the MCCSIS 2010).

Service configuration item: Interaction- based service description framework

Abstract

Publication series

Conference

Keywords

UN SDGs

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Cite this