Technological Empowerment for Aging Workforce in Elderly Care Programs: Service Model Design and Development of an Elderly Care Shared Service Platform

Tsai Hsuan Tsai; Hsin Yu Lo; Shih Lin Wu; Yueh Peng Chen; Chien Lung Hsu

doi:10.1007/978-3-031-60884-1_23

Technological Empowerment for Aging Workforce in Elderly Care Programs: Service Model Design and Development of an Elderly Care Shared Service Platform

Tsai Hsuan Tsai^*, Hsin Yu Lo, Shih Lin Wu, Yueh Peng Chen, Chien Lung Hsu

^*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Abstract

This study introduces a platform designed to address the challenges of global aging by implementing an “elderly assist for elderly” concept. It aims to alleviate the long-term care service manpower shortage by integrating elderly individuals into the market for in-home elderly care. Utilizing the Person-Job Fit model, the platform adopts a personalized approach to match task assignments with the elderly’s changing values, needs, and competencies. Intelligent scheduling and automatic service provider recommendations are employed to enhance the user experience by ensuring optimal matches between providers and services. The platform’s performance analysis is grounded in the Job Demands-Resources theory, ensuring its stability and reliability. Additionally, a point system inspired by time banking encourages user participation and sustains service value. Comprehensive internal testing was conducted to identify and address potential issues before formal testing, improving the prototype’s usability. Overall, this study proposes a novel solution to the challenges of global aging by integrating time banking, personalized design, and technological innovation, promoting a healthier and more sustainable elderly lifestyle.

Original language	English
Title of host publication	Universal Access in Human-Computer Interaction - 18th International Conference, UAHCI 2024, Held as Part of the 26th HCI International Conference, HCII 2024, Proceedings
Editors	Margherita Antona, Constantine Stephanidis
Publisher	Springer Science and Business Media Deutschland GmbH
Pages	334-344
Number of pages	11
ISBN (Print)	9783031608834
DOIs	https://doi.org/10.1007/978-3-031-60884-1_23
State	Published - 2024
Event	18th International Conference on Universal Access in Human-Computer Interaction, UAHCI 2024, Held as Part of the 26th HCI International Conference, HCII 2024 - Washington, United States Duration: 29 06 2024 → 04 07 2024

Publication series

Name	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume	14698 LNCS
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	18th International Conference on Universal Access in Human-Computer Interaction, UAHCI 2024, Held as Part of the 26th HCI International Conference, HCII 2024
Country/Territory	United States
City	Washington
Period	29/06/24 → 04/07/24

Bibliographical note

Publisher Copyright:
© The Author(s), under exclusive license to Springer Nature Switzerland AG 2024.

Keywords

Aging workforce
Silver economy
Technological empowerment

Access to Document

10.1007/978-3-031-60884-1_23

Cite this

Tsai, T. H., Lo, H. Y., Wu, S. L., Chen, Y. P., & Hsu, C. L. (2024). Technological Empowerment for Aging Workforce in Elderly Care Programs: Service Model Design and Development of an Elderly Care Shared Service Platform. In M. Antona, & C. Stephanidis (Eds.), Universal Access in Human-Computer Interaction - 18th International Conference, UAHCI 2024, Held as Part of the 26th HCI International Conference, HCII 2024, Proceedings (pp. 334-344). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 14698 LNCS). Springer Science and Business Media Deutschland GmbH. https://doi.org/10.1007/978-3-031-60884-1_23

Tsai, Tsai Hsuan ; Lo, Hsin Yu ; Wu, Shih Lin et al. / Technological Empowerment for Aging Workforce in Elderly Care Programs : Service Model Design and Development of an Elderly Care Shared Service Platform. Universal Access in Human-Computer Interaction - 18th International Conference, UAHCI 2024, Held as Part of the 26th HCI International Conference, HCII 2024, Proceedings. editor / Margherita Antona ; Constantine Stephanidis. Springer Science and Business Media Deutschland GmbH, 2024. pp. 334-344 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).

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title = "Technological Empowerment for Aging Workforce in Elderly Care Programs: Service Model Design and Development of an Elderly Care Shared Service Platform",

abstract = "This study introduces a platform designed to address the challenges of global aging by implementing an “elderly assist for elderly” concept. It aims to alleviate the long-term care service manpower shortage by integrating elderly individuals into the market for in-home elderly care. Utilizing the Person-Job Fit model, the platform adopts a personalized approach to match task assignments with the elderly{\textquoteright}s changing values, needs, and competencies. Intelligent scheduling and automatic service provider recommendations are employed to enhance the user experience by ensuring optimal matches between providers and services. The platform{\textquoteright}s performance analysis is grounded in the Job Demands-Resources theory, ensuring its stability and reliability. Additionally, a point system inspired by time banking encourages user participation and sustains service value. Comprehensive internal testing was conducted to identify and address potential issues before formal testing, improving the prototype{\textquoteright}s usability. Overall, this study proposes a novel solution to the challenges of global aging by integrating time banking, personalized design, and technological innovation, promoting a healthier and more sustainable elderly lifestyle.",

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Tsai, TH, Lo, HY, Wu, SL , Chen, YP & Hsu, CL 2024, Technological Empowerment for Aging Workforce in Elderly Care Programs: Service Model Design and Development of an Elderly Care Shared Service Platform. in M Antona & C Stephanidis (eds), Universal Access in Human-Computer Interaction - 18th International Conference, UAHCI 2024, Held as Part of the 26th HCI International Conference, HCII 2024, Proceedings. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 14698 LNCS, Springer Science and Business Media Deutschland GmbH, pp. 334-344, 18th International Conference on Universal Access in Human-Computer Interaction, UAHCI 2024, Held as Part of the 26th HCI International Conference, HCII 2024, Washington, United States, 29/06/24. https://doi.org/10.1007/978-3-031-60884-1_23

Technological Empowerment for Aging Workforce in Elderly Care Programs: Service Model Design and Development of an Elderly Care Shared Service Platform. / Tsai, Tsai Hsuan; Lo, Hsin Yu; Wu, Shih Lin et al.
Universal Access in Human-Computer Interaction - 18th International Conference, UAHCI 2024, Held as Part of the 26th HCI International Conference, HCII 2024, Proceedings. ed. / Margherita Antona; Constantine Stephanidis. Springer Science and Business Media Deutschland GmbH, 2024. p. 334-344 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 14698 LNCS).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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Tsai TH, Lo HY, Wu SL , Chen YP , Hsu CL. Technological Empowerment for Aging Workforce in Elderly Care Programs: Service Model Design and Development of an Elderly Care Shared Service Platform. In Antona M, Stephanidis C, editors, Universal Access in Human-Computer Interaction - 18th International Conference, UAHCI 2024, Held as Part of the 26th HCI International Conference, HCII 2024, Proceedings. Springer Science and Business Media Deutschland GmbH. 2024. p. 334-344. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). doi: 10.1007/978-3-031-60884-1_23

Technological Empowerment for Aging Workforce in Elderly Care Programs: Service Model Design and Development of an Elderly Care Shared Service Platform

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Bibliographical note

Keywords

Access to Document

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