Usability Testing of Optimizing Senior-Friendly Online Survey System: Lessons Learned

Danyang Wang; Hsien Hui Tang

doi:10.1007/978-3-030-80091-8_128

Usability Testing of Optimizing Senior-Friendly Online Survey System: Lessons Learned

Danyang Wang
, Hsien Hui Tang^*

^*Corresponding author for this work

National Taiwan University of Science and Technology

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

1 Scopus citations

Abstract

In terms of understanding the current situation and address problems associated with an aging population, the online survey is a possible research method. But it seems to be less applied in collecting extensive user information for the elderly, mainly due to the lack of computer literacy. This study reviewed an actual online survey case in Taiwan, with more than twenty thousand elder participants, and discussed how to understand the users through usability tests, confirm user needs, and eliminate usability problems. The findings of the case study summarize the difficulties and importance of the elderly user research and discuss the optimization of the implementation details of the elderly usability test. This study also presents several critical factors in designing a senior-friendly online survey system and gives future research recommendations on senior-friendly.

Original language	English
Title of host publication	Advances in Usability, User Experience, Wearable and Assistive Technology - Proceedings of the AHFE 2021 Virtual Conferences on Usability and User Experience, Human Factors and Wearable Technologies, Human Factors in Virtual Environments and Game Design, and Human Factors and Assistive Technology, 2021
Editors	Tareq Z. Ahram, Christianne S. Falcão
Publisher	Springer Science and Business Media Deutschland GmbH
Pages	1082-1089
Number of pages	8
ISBN (Print)	9783030800901
DOIs	https://doi.org/10.1007/978-3-030-80091-8_128
State	Published - 2021
Externally published	Yes
Event	AHFE Conferences on Usability and User Experience, Human Factors and Wearable Technologies, Human Factors in Virtual Environments and Game Design, and Human Factors and Assistive Technology, 2021 - Virtual, Online Duration: 25 07 2021 → 29 07 2021

Publication series

Name	Lecture Notes in Networks and Systems
Volume	275
ISSN (Print)	2367-3370
ISSN (Electronic)	2367-3389

Conference

Conference	AHFE Conferences on Usability and User Experience, Human Factors and Wearable Technologies, Human Factors in Virtual Environments and Game Design, and Human Factors and Assistive Technology, 2021
City	Virtual, Online
Period	25/07/21 → 29/07/21

Bibliographical note

Publisher Copyright:
© 2021, The Author(s), under exclusive license to Springer Nature Switzerland AG.

Keywords

Senior-friendly design
Usability
User research

Access to Document

10.1007/978-3-030-80091-8_128

Cite this

Wang, D., & Tang, H. H. (2021). Usability Testing of Optimizing Senior-Friendly Online Survey System: Lessons Learned. In T. Z. Ahram, & C. S. Falcão (Eds.), Advances in Usability, User Experience, Wearable and Assistive Technology - Proceedings of the AHFE 2021 Virtual Conferences on Usability and User Experience, Human Factors and Wearable Technologies, Human Factors in Virtual Environments and Game Design, and Human Factors and Assistive Technology, 2021 (pp. 1082-1089). (Lecture Notes in Networks and Systems; Vol. 275). Springer Science and Business Media Deutschland GmbH. https://doi.org/10.1007/978-3-030-80091-8_128

Wang, Danyang ; Tang, Hsien Hui. / Usability Testing of Optimizing Senior-Friendly Online Survey System : Lessons Learned. Advances in Usability, User Experience, Wearable and Assistive Technology - Proceedings of the AHFE 2021 Virtual Conferences on Usability and User Experience, Human Factors and Wearable Technologies, Human Factors in Virtual Environments and Game Design, and Human Factors and Assistive Technology, 2021. editor / Tareq Z. Ahram ; Christianne S. Falcão. Springer Science and Business Media Deutschland GmbH, 2021. pp. 1082-1089 (Lecture Notes in Networks and Systems).

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abstract = "In terms of understanding the current situation and address problems associated with an aging population, the online survey is a possible research method. But it seems to be less applied in collecting extensive user information for the elderly, mainly due to the lack of computer literacy. This study reviewed an actual online survey case in Taiwan, with more than twenty thousand elder participants, and discussed how to understand the users through usability tests, confirm user needs, and eliminate usability problems. The findings of the case study summarize the difficulties and importance of the elderly user research and discuss the optimization of the implementation details of the elderly usability test. This study also presents several critical factors in designing a senior-friendly online survey system and gives future research recommendations on senior-friendly.",

keywords = "Senior-friendly design, Usability, User research",

author = "Danyang Wang and Tang, \{Hsien Hui\}",

note = "Publisher Copyright: {\textcopyright} 2021, The Author(s), under exclusive license to Springer Nature Switzerland AG.; AHFE Conferences on Usability and User Experience, Human Factors and Wearable Technologies, Human Factors in Virtual Environments and Game Design, and Human Factors and Assistive Technology, 2021 ; Conference date: 25-07-2021 Through 29-07-2021",

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doi = "10.1007/978-3-030-80091-8\_128",

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booktitle = "Advances in Usability, User Experience, Wearable and Assistive Technology - Proceedings of the AHFE 2021 Virtual Conferences on Usability and User Experience, Human Factors and Wearable Technologies, Human Factors in Virtual Environments and Game Design, and Human Factors and Assistive Technology, 2021",

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Wang, D & Tang, HH 2021, Usability Testing of Optimizing Senior-Friendly Online Survey System: Lessons Learned. in TZ Ahram & CS Falcão (eds), Advances in Usability, User Experience, Wearable and Assistive Technology - Proceedings of the AHFE 2021 Virtual Conferences on Usability and User Experience, Human Factors and Wearable Technologies, Human Factors in Virtual Environments and Game Design, and Human Factors and Assistive Technology, 2021. Lecture Notes in Networks and Systems, vol. 275, Springer Science and Business Media Deutschland GmbH, pp. 1082-1089, AHFE Conferences on Usability and User Experience, Human Factors and Wearable Technologies, Human Factors in Virtual Environments and Game Design, and Human Factors and Assistive Technology, 2021, Virtual, Online, 25/07/21. https://doi.org/10.1007/978-3-030-80091-8_128

Usability Testing of Optimizing Senior-Friendly Online Survey System: Lessons Learned. / Wang, Danyang; Tang, Hsien Hui.
Advances in Usability, User Experience, Wearable and Assistive Technology - Proceedings of the AHFE 2021 Virtual Conferences on Usability and User Experience, Human Factors and Wearable Technologies, Human Factors in Virtual Environments and Game Design, and Human Factors and Assistive Technology, 2021. ed. / Tareq Z. Ahram; Christianne S. Falcão. Springer Science and Business Media Deutschland GmbH, 2021. p. 1082-1089 (Lecture Notes in Networks and Systems; Vol. 275).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - Usability Testing of Optimizing Senior-Friendly Online Survey System

T2 - AHFE Conferences on Usability and User Experience, Human Factors and Wearable Technologies, Human Factors in Virtual Environments and Game Design, and Human Factors and Assistive Technology, 2021

AU - Wang, Danyang

AU - Tang, Hsien Hui

PY - 2021

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AB - In terms of understanding the current situation and address problems associated with an aging population, the online survey is a possible research method. But it seems to be less applied in collecting extensive user information for the elderly, mainly due to the lack of computer literacy. This study reviewed an actual online survey case in Taiwan, with more than twenty thousand elder participants, and discussed how to understand the users through usability tests, confirm user needs, and eliminate usability problems. The findings of the case study summarize the difficulties and importance of the elderly user research and discuss the optimization of the implementation details of the elderly usability test. This study also presents several critical factors in designing a senior-friendly online survey system and gives future research recommendations on senior-friendly.

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KW - Usability

KW - User research

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BT - Advances in Usability, User Experience, Wearable and Assistive Technology - Proceedings of the AHFE 2021 Virtual Conferences on Usability and User Experience, Human Factors and Wearable Technologies, Human Factors in Virtual Environments and Game Design, and Human Factors and Assistive Technology, 2021

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ER -

Wang D, Tang HH. Usability Testing of Optimizing Senior-Friendly Online Survey System: Lessons Learned. In Ahram TZ, Falcão CS, editors, Advances in Usability, User Experience, Wearable and Assistive Technology - Proceedings of the AHFE 2021 Virtual Conferences on Usability and User Experience, Human Factors and Wearable Technologies, Human Factors in Virtual Environments and Game Design, and Human Factors and Assistive Technology, 2021. Springer Science and Business Media Deutschland GmbH. 2021. p. 1082-1089. (Lecture Notes in Networks and Systems). doi: 10.1007/978-3-030-80091-8_128

Usability Testing of Optimizing Senior-Friendly Online Survey System: Lessons Learned

Abstract

Publication series

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Bibliographical note

Keywords

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