探討客戶關係管理使用ARIS作法

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Keywords

@article{53da1337cf3e4adcbae0a67152f61f77,

title = "探討客戶關係管理使用ARIS作法",

keywords = "企業資源規劃, 客戶關係管理, 整合性資訊系統架構",

author = "Chang, \{Henry Ker-Chnag\} and 紹胤林 and 雄金",

year = "2014",

language = "繁體中文",

volume = "5",

pages = "17--35",

journal = "創新與經營管理學刊",

issn = "2308-7773",

number = "2",

}