Integrating Service QFD and TRIZ for a Lucky Draw System Design: The Case Study

Fang Mei Tseng; Ju Yin Weng; Nien Chu Wu; Yu Ying Huang; Ying Chih Lu; Chi Neng Liu; Yi Chang Wang; Ya Ting Huang

doi:10.1109/SC2.2017.36

Integrating Service QFD and TRIZ for a Lucky Draw System Design: The Case Study

Fang Mei Tseng
, Ju Yin Weng
, Nien Chu Wu
, Yu Ying Huang
, Ying Chih Lu
, Chi Neng Liu
, Yi Chang Wang
, Ya Ting Huang

Yuan Ze University
National Taiwan University
Industrial Technology Research Institute of Taiwan

研究成果: 圖書/報告稿件的類型 › 會議稿件 › 同行評審

3 引文斯高帕斯（Scopus）

摘要

This study combined service QFD (Quality Foundation Deployment) method and the TRIZ (Theory of Inventive Problem Solving) and to resign the lucky draw service system from web version to mobile version. We develop and demonstrate a structural framework to modify the service design process in three different problem solving phases. The case study also purposes the new application of QR code technology, which let the mobile version of the lucky draw system is more effective and has more competitive advantage after practical launching.

原文	英語
主出版物標題	Proceedings - 2017 IEEE 7th International Symposium on Cloud and Service Computing, SC2 2017
發行者	Institute of Electrical and Electronics Engineers Inc.
頁面	189-193
頁數	5
ISBN（電子）	9780769563282
DOIs	https://doi.org/10.1109/SC2.2017.36
出版狀態	已出版 - 02 07 2017
對外發佈	是
事件	7th IEEE International Symposium on Cloud and Service Computing, SC2 2017 - Kanazawa, 日本持續時間: 22 11 2017 → 25 11 2017

出版系列

名字	Proceedings - 2017 IEEE 7th International Symposium on Cloud and Service Computing, SC2 2017
卷	2018-January

Conference

Conference	7th IEEE International Symposium on Cloud and Service Computing, SC2 2017
國家/地區	日本
城市	Kanazawa
期間	22/11/17 → 25/11/17

文獻附註

Publisher Copyright:
© 2017 IEEE.

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10.1109/SC2.2017.36

其它文件與鏈接

Link to publication in Scopus

引用此

Tseng, F. M., Weng, J. Y., Wu, N. C., Huang, Y. Y., Lu, Y. C., Liu, C. N., Wang, Y. C., & Huang, Y. T. (2017). Integrating Service QFD and TRIZ for a Lucky Draw System Design: The Case Study. 於 Proceedings - 2017 IEEE 7th International Symposium on Cloud and Service Computing, SC2 2017 (頁 189-193). (Proceedings - 2017 IEEE 7th International Symposium on Cloud and Service Computing, SC2 2017; 卷 2018-January). Institute of Electrical and Electronics Engineers Inc.. https://doi.org/10.1109/SC2.2017.36

Tseng, Fang Mei ; Weng, Ju Yin ; Wu, Nien Chu 等. / Integrating Service QFD and TRIZ for a Lucky Draw System Design : The Case Study. Proceedings - 2017 IEEE 7th International Symposium on Cloud and Service Computing, SC2 2017. Institute of Electrical and Electronics Engineers Inc., 2017. 頁 189-193 (Proceedings - 2017 IEEE 7th International Symposium on Cloud and Service Computing, SC2 2017).

@inproceedings{2eceb5a8d56d43778f7ac1d1e2d275a9,

title = "Integrating Service QFD and TRIZ for a Lucky Draw System Design: The Case Study",

abstract = "This study combined service QFD (Quality Foundation Deployment) method and the TRIZ (Theory of Inventive Problem Solving) and to resign the lucky draw service system from web version to mobile version. We develop and demonstrate a structural framework to modify the service design process in three different problem solving phases. The case study also purposes the new application of QR code technology, which let the mobile version of the lucky draw system is more effective and has more competitive advantage after practical launching.",

keywords = "QFD, Service design, TRIZ",

author = "Tseng, \{Fang Mei\} and Weng, \{Ju Yin\} and Wu, \{Nien Chu\} and Huang, \{Yu Ying\} and Lu, \{Ying Chih\} and Liu, \{Chi Neng\} and Wang, \{Yi Chang\} and Huang, \{Ya Ting\}",

note = "Publisher Copyright: {\textcopyright} 2017 IEEE.; 7th IEEE International Symposium on Cloud and Service Computing, SC2 2017 ; Conference date: 22-11-2017 Through 25-11-2017",

year = "2017",

month = jul,

day = "2",

doi = "10.1109/SC2.2017.36",

language = "英语",

series = "Proceedings - 2017 IEEE 7th International Symposium on Cloud and Service Computing, SC2 2017",

publisher = "Institute of Electrical and Electronics Engineers Inc.",

pages = "189--193",

booktitle = "Proceedings - 2017 IEEE 7th International Symposium on Cloud and Service Computing, SC2 2017",

address = "美国",

}

Tseng, FM, Weng, JY, Wu, NC, Huang, YY, Lu, YC, Liu, CN, Wang, YC & Huang, YT 2017, Integrating Service QFD and TRIZ for a Lucky Draw System Design: The Case Study. 於 Proceedings - 2017 IEEE 7th International Symposium on Cloud and Service Computing, SC2 2017. Proceedings - 2017 IEEE 7th International Symposium on Cloud and Service Computing, SC2 2017, 卷 2018-January, Institute of Electrical and Electronics Engineers Inc., 頁 189-193, 7th IEEE International Symposium on Cloud and Service Computing, SC2 2017, Kanazawa, 日本, 22/11/17. https://doi.org/10.1109/SC2.2017.36

Integrating Service QFD and TRIZ for a Lucky Draw System Design: The Case Study. / Tseng, Fang Mei; Weng, Ju Yin; Wu, Nien Chu 等.
Proceedings - 2017 IEEE 7th International Symposium on Cloud and Service Computing, SC2 2017. Institute of Electrical and Electronics Engineers Inc., 2017. p. 189-193 (Proceedings - 2017 IEEE 7th International Symposium on Cloud and Service Computing, SC2 2017; 卷 2018-January).

研究成果: 圖書/報告稿件的類型 › 會議稿件 › 同行評審

TY - GEN

T1 - Integrating Service QFD and TRIZ for a Lucky Draw System Design

T2 - 7th IEEE International Symposium on Cloud and Service Computing, SC2 2017

AU - Tseng, Fang Mei

AU - Weng, Ju Yin

AU - Wu, Nien Chu

AU - Huang, Yu Ying

AU - Lu, Ying Chih

AU - Liu, Chi Neng

AU - Wang, Yi Chang

AU - Huang, Ya Ting

PY - 2017/7/2

Y1 - 2017/7/2

N2 - This study combined service QFD (Quality Foundation Deployment) method and the TRIZ (Theory of Inventive Problem Solving) and to resign the lucky draw service system from web version to mobile version. We develop and demonstrate a structural framework to modify the service design process in three different problem solving phases. The case study also purposes the new application of QR code technology, which let the mobile version of the lucky draw system is more effective and has more competitive advantage after practical launching.

AB - This study combined service QFD (Quality Foundation Deployment) method and the TRIZ (Theory of Inventive Problem Solving) and to resign the lucky draw service system from web version to mobile version. We develop and demonstrate a structural framework to modify the service design process in three different problem solving phases. The case study also purposes the new application of QR code technology, which let the mobile version of the lucky draw system is more effective and has more competitive advantage after practical launching.

KW - QFD

KW - Service design

KW - TRIZ

UR - https://www.scopus.com/pages/publications/85050793813

U2 - 10.1109/SC2.2017.36

DO - 10.1109/SC2.2017.36

M3 - 会议稿件

AN - SCOPUS:85050793813

T3 - Proceedings - 2017 IEEE 7th International Symposium on Cloud and Service Computing, SC2 2017

SP - 189

EP - 193

BT - Proceedings - 2017 IEEE 7th International Symposium on Cloud and Service Computing, SC2 2017

PB - Institute of Electrical and Electronics Engineers Inc.

Y2 - 22 November 2017 through 25 November 2017

ER -

Tseng FM, Weng JY, Wu NC, Huang YY, Lu YC, Liu CN 等. Integrating Service QFD and TRIZ for a Lucky Draw System Design: The Case Study. 於 Proceedings - 2017 IEEE 7th International Symposium on Cloud and Service Computing, SC2 2017. Institute of Electrical and Electronics Engineers Inc. 2017. p. 189-193. (Proceedings - 2017 IEEE 7th International Symposium on Cloud and Service Computing, SC2 2017). doi: 10.1109/SC2.2017.36

Integrating Service QFD and TRIZ for a Lucky Draw System Design: The Case Study

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