Usability Testing of Optimizing Senior-Friendly Online Survey System: Lessons Learned

Danyang Wang; Hsien Hui Tang

doi:10.1007/978-3-030-80091-8_128

Usability Testing of Optimizing Senior-Friendly Online Survey System: Lessons Learned

Danyang Wang, Hsien Hui Tang^*

^*此作品的通信作者

National Taiwan University of Science and Technology

研究成果: 圖書/報告稿件的類型 › 會議稿件 › 同行評審

1 引文斯高帕斯（Scopus）

摘要

In terms of understanding the current situation and address problems associated with an aging population, the online survey is a possible research method. But it seems to be less applied in collecting extensive user information for the elderly, mainly due to the lack of computer literacy. This study reviewed an actual online survey case in Taiwan, with more than twenty thousand elder participants, and discussed how to understand the users through usability tests, confirm user needs, and eliminate usability problems. The findings of the case study summarize the difficulties and importance of the elderly user research and discuss the optimization of the implementation details of the elderly usability test. This study also presents several critical factors in designing a senior-friendly online survey system and gives future research recommendations on senior-friendly.

原文	英語
主出版物標題	Advances in Usability, User Experience, Wearable and Assistive Technology - Proceedings of the AHFE 2021 Virtual Conferences on Usability and User Experience, Human Factors and Wearable Technologies, Human Factors in Virtual Environments and Game Design, and Human Factors and Assistive Technology, 2021
編輯	Tareq Z. Ahram, Christianne S. Falcão
發行者	Springer Science and Business Media Deutschland GmbH
頁面	1082-1089
頁數	8
ISBN（列印）	9783030800901
DOIs	https://doi.org/10.1007/978-3-030-80091-8_128
出版狀態	已出版 - 2021
對外發佈	是
事件	AHFE Conferences on Usability and User Experience, Human Factors and Wearable Technologies, Human Factors in Virtual Environments and Game Design, and Human Factors and Assistive Technology, 2021 - Virtual, Online 持續時間: 25 07 2021 → 29 07 2021

出版系列

名字	Lecture Notes in Networks and Systems
卷	275
ISSN（列印）	2367-3370
ISSN（電子）	2367-3389

Conference

Conference	AHFE Conferences on Usability and User Experience, Human Factors and Wearable Technologies, Human Factors in Virtual Environments and Game Design, and Human Factors and Assistive Technology, 2021
城市	Virtual, Online
期間	25/07/21 → 29/07/21

文獻附註

Publisher Copyright:
© 2021, The Author(s), under exclusive license to Springer Nature Switzerland AG.

存取文件

10.1007/978-3-030-80091-8_128

其它文件與鏈接

Link to publication in Scopus

引用此

Wang, D., & Tang, H. H. (2021). Usability Testing of Optimizing Senior-Friendly Online Survey System: Lessons Learned. 於 T. Z. Ahram, & C. S. Falcão (編輯), Advances in Usability, User Experience, Wearable and Assistive Technology - Proceedings of the AHFE 2021 Virtual Conferences on Usability and User Experience, Human Factors and Wearable Technologies, Human Factors in Virtual Environments and Game Design, and Human Factors and Assistive Technology, 2021 (頁 1082-1089). (Lecture Notes in Networks and Systems; 卷 275). Springer Science and Business Media Deutschland GmbH. https://doi.org/10.1007/978-3-030-80091-8_128

Wang, Danyang ; Tang, Hsien Hui. / Usability Testing of Optimizing Senior-Friendly Online Survey System : Lessons Learned. Advances in Usability, User Experience, Wearable and Assistive Technology - Proceedings of the AHFE 2021 Virtual Conferences on Usability and User Experience, Human Factors and Wearable Technologies, Human Factors in Virtual Environments and Game Design, and Human Factors and Assistive Technology, 2021. 編輯 / Tareq Z. Ahram ; Christianne S. Falcão. Springer Science and Business Media Deutschland GmbH, 2021. 頁 1082-1089 (Lecture Notes in Networks and Systems).

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title = "Usability Testing of Optimizing Senior-Friendly Online Survey System: Lessons Learned",

abstract = "In terms of understanding the current situation and address problems associated with an aging population, the online survey is a possible research method. But it seems to be less applied in collecting extensive user information for the elderly, mainly due to the lack of computer literacy. This study reviewed an actual online survey case in Taiwan, with more than twenty thousand elder participants, and discussed how to understand the users through usability tests, confirm user needs, and eliminate usability problems. The findings of the case study summarize the difficulties and importance of the elderly user research and discuss the optimization of the implementation details of the elderly usability test. This study also presents several critical factors in designing a senior-friendly online survey system and gives future research recommendations on senior-friendly.",

keywords = "Senior-friendly design, Usability, User research",

author = "Danyang Wang and Tang, {Hsien Hui}",

note = "Publisher Copyright: {\textcopyright} 2021, The Author(s), under exclusive license to Springer Nature Switzerland AG.; AHFE Conferences on Usability and User Experience, Human Factors and Wearable Technologies, Human Factors in Virtual Environments and Game Design, and Human Factors and Assistive Technology, 2021 ; Conference date: 25-07-2021 Through 29-07-2021",

year = "2021",

doi = "10.1007/978-3-030-80091-8_128",

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isbn = "9783030800901",

series = "Lecture Notes in Networks and Systems",

publisher = "Springer Science and Business Media Deutschland GmbH",

pages = "1082--1089",

editor = "Ahram, {Tareq Z.} and Falc{\~a}o, {Christianne S.}",

booktitle = "Advances in Usability, User Experience, Wearable and Assistive Technology - Proceedings of the AHFE 2021 Virtual Conferences on Usability and User Experience, Human Factors and Wearable Technologies, Human Factors in Virtual Environments and Game Design, and Human Factors and Assistive Technology, 2021",

address = "德国",

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Wang, D & Tang, HH 2021, Usability Testing of Optimizing Senior-Friendly Online Survey System: Lessons Learned. 於 TZ Ahram & CS Falcão (編輯), Advances in Usability, User Experience, Wearable and Assistive Technology - Proceedings of the AHFE 2021 Virtual Conferences on Usability and User Experience, Human Factors and Wearable Technologies, Human Factors in Virtual Environments and Game Design, and Human Factors and Assistive Technology, 2021. Lecture Notes in Networks and Systems, 卷 275, Springer Science and Business Media Deutschland GmbH, 頁 1082-1089, AHFE Conferences on Usability and User Experience, Human Factors and Wearable Technologies, Human Factors in Virtual Environments and Game Design, and Human Factors and Assistive Technology, 2021, Virtual, Online, 25/07/21. https://doi.org/10.1007/978-3-030-80091-8_128

Usability Testing of Optimizing Senior-Friendly Online Survey System: Lessons Learned. / Wang, Danyang; Tang, Hsien Hui.
Advances in Usability, User Experience, Wearable and Assistive Technology - Proceedings of the AHFE 2021 Virtual Conferences on Usability and User Experience, Human Factors and Wearable Technologies, Human Factors in Virtual Environments and Game Design, and Human Factors and Assistive Technology, 2021. 編輯 / Tareq Z. Ahram; Christianne S. Falcão. Springer Science and Business Media Deutschland GmbH, 2021. p. 1082-1089 (Lecture Notes in Networks and Systems; 卷 275).

研究成果: 圖書/報告稿件的類型 › 會議稿件 › 同行評審

TY - GEN

T1 - Usability Testing of Optimizing Senior-Friendly Online Survey System

T2 - AHFE Conferences on Usability and User Experience, Human Factors and Wearable Technologies, Human Factors in Virtual Environments and Game Design, and Human Factors and Assistive Technology, 2021

AU - Wang, Danyang

AU - Tang, Hsien Hui

PY - 2021

Y1 - 2021

N2 - In terms of understanding the current situation and address problems associated with an aging population, the online survey is a possible research method. But it seems to be less applied in collecting extensive user information for the elderly, mainly due to the lack of computer literacy. This study reviewed an actual online survey case in Taiwan, with more than twenty thousand elder participants, and discussed how to understand the users through usability tests, confirm user needs, and eliminate usability problems. The findings of the case study summarize the difficulties and importance of the elderly user research and discuss the optimization of the implementation details of the elderly usability test. This study also presents several critical factors in designing a senior-friendly online survey system and gives future research recommendations on senior-friendly.

AB - In terms of understanding the current situation and address problems associated with an aging population, the online survey is a possible research method. But it seems to be less applied in collecting extensive user information for the elderly, mainly due to the lack of computer literacy. This study reviewed an actual online survey case in Taiwan, with more than twenty thousand elder participants, and discussed how to understand the users through usability tests, confirm user needs, and eliminate usability problems. The findings of the case study summarize the difficulties and importance of the elderly user research and discuss the optimization of the implementation details of the elderly usability test. This study also presents several critical factors in designing a senior-friendly online survey system and gives future research recommendations on senior-friendly.

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KW - Usability

KW - User research

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DO - 10.1007/978-3-030-80091-8_128

M3 - 会议稿件

AN - SCOPUS:85112216212

SN - 9783030800901

T3 - Lecture Notes in Networks and Systems

SP - 1082

EP - 1089

BT - Advances in Usability, User Experience, Wearable and Assistive Technology - Proceedings of the AHFE 2021 Virtual Conferences on Usability and User Experience, Human Factors and Wearable Technologies, Human Factors in Virtual Environments and Game Design, and Human Factors and Assistive Technology, 2021

A2 - Ahram, Tareq Z.

A2 - Falcão, Christianne S.

PB - Springer Science and Business Media Deutschland GmbH

Y2 - 25 July 2021 through 29 July 2021

ER -

Wang D, Tang HH. Usability Testing of Optimizing Senior-Friendly Online Survey System: Lessons Learned. 於 Ahram TZ, Falcão CS, 編輯, Advances in Usability, User Experience, Wearable and Assistive Technology - Proceedings of the AHFE 2021 Virtual Conferences on Usability and User Experience, Human Factors and Wearable Technologies, Human Factors in Virtual Environments and Game Design, and Human Factors and Assistive Technology, 2021. Springer Science and Business Media Deutschland GmbH. 2021. p. 1082-1089. (Lecture Notes in Networks and Systems). doi: 10.1007/978-3-030-80091-8_128

Usability Testing of Optimizing Senior-Friendly Online Survey System: Lessons Learned

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出版系列

Conference

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